What you can return
- Parts & accessories — returnable within 30 days in the condition they arrived. If a part does not fit your bike even though we confirmed it would, that is on us: return shipping is free and you get a full refund.
- Trailers — returnable within 30 days unused and untitled. If we set it up with you at the shop and it is not right for your bike or vehicle, bring it back and we will swap it or refund it.
- Gear & apparel — returnable unworn with tags within 30 days. Wrong size? We exchange for free.
- Motorcycles — every used bike includes a 48-hour / 100-mile inspection period after pickup or delivery. If the bike is not what we described, bring it back in the same condition and we refund the full purchase price. We would rather take a bike back than have a rider regret it.
How to start a return
- Call or text +1 (313) 735-1565, or email contact@motowncustomcycle.com with your order number.
- We confirm your return the same business day and send a prepaid label when the return is our mistake (wrong item, not as described, fitment we confirmed).
- Pack the item the way it reached you. Once it arrives and is inspected, your refund is issued within 3–5 business days to the original payment method.
The few fair limits
- Electrical parts that have been installed cannot be refunded as new — but if one fails, we replace it or credit you. Talk to us first; we are easy.
- Items damaged by improper installation or use outside what they were sold for are not refundable.
- After 30 days, refunds become store credit at our discretion — we still look after you.
Refund timing
- Card & online payments — 3–5 business days after inspection, back to the original card or account.
- In-store pickup purchases — refunded the same way you paid, or cash on the spot for cash orders under $500.
- You always get a written confirmation by text and email when the refund is released.